No matter what kind of healthcare visit or procedure you have, insurance can be confusing—so much so that it can sometimes feel like a completely different language. In addition to various companies, each individual insurance company has many, many policies. So, what works for someone with similar insurance might not work for you. That’s why we offer free insurance support for patients and clinics. Our team acts as a trusted guide to educate, address concerns and help you ask the right questions.
We work with you to do everything from verification of benefits to submitting the paperwork to insurance providers to requesting and receive pre-authorization. In the event that your request for pre-authorization is denied, we’ll investigate the reasons for denial and help to form and submit your appeal. We can truly help as little or as much as you need.
We sat down with Lindsay Fisk, Oticon Medical’s manager of customer reimbursement services, to learn more about how she helps hundreds of people navigate the world of insurance coverage. With over 500 authorizations complete, Lindsay and the rest of the team have a defined process that will get you on the right track for coverage.