This new series of posts introduces you to our current roster of Oticon Medical employees in the United States. As you know, we’ve been through a lot of changes over the past few years. We are pleased that so many wonderful new people have joined the dedicated employees who have remained with us despite it all!
Stephanie Gardner, Senior Insurance Manager
Please join us in welcoming our new Senior Manager of Insurance Services and Reimbursement Support, Stephanie Gardner!
Background
Prior to joining Oticon Medical, Stephanie worked for an oncology company as their Revenue Cycle Manager. She has more than ten years of experience in the account receivables field and five years of experience in the revenue cycle process, including precertification, eligibility and benefits, oral pharmacy for oncology medicine, patient financial advocacy, and patient accounts receivable.
Current Oticon Medical Role
Stephanie is responsible for managing, leading, and developing our Insurance Support Team, which assists wearers of our Ponto™ and Sentio™ bone anchored hearing systems (BAHS) and hearing care professionals with insurance and reimbursement inquiries.
Once BAHS candidates have decided on a bone anchored solution, they must determine and verify that their benefits will cover it. While this may seem daunting, the Oticon Medical Insurance Support Team is here to make the process easier for them, hospitals and clinics. They will assist with everything, including:
- Verification of benefits for new Ponto or Sentio wearers
- Verification for current BAHS wearers seeking coverage for upgrading their processors to our latest technology
- Submitting paperwork to insurance providers
- Requesting and receiving pre-authorization for minimally-invasive Ponto surgery (MIPS) or Sentio surgery
The team does this this in a confidential and private manner to protect candidates and wearers’ healthcare information through each step of the process.
Fun Fact
- One of Stephanie’s hobbies is putting together 1,000-piece jigsaw puzzles.
Please join us in welcoming Stephanie to the Oticon Medical Team!
If you need to speak to someone in our Insurance Support Services Department, you can reach them anytime at [email protected] or by phone Monday-Friday 8:30 am-5:00 pm Eastern Time at 855.400.9761.