A Special Weekend with Experienced and New User Advocates
On June 7-8, 2025 in Chicago, IL, Oticon Medical held a meeting for new bone anchored hearing system (BAHS) advocates–which, along with Ponto™ wearers, included Sentio™ wearers interested in joining our advocacy program for the first time
Attending staff included representatives from Marketing, Customer Service, Insurance Support Services, and Auditory Technical Support Services (ATS), along with one of our US territory managers and our Vice-President of Global Sales and Marketing. We were joined by Canada’s Senior Client Services and Administrative Specialist, as one of our new Ponto advocates is a Canadian citizen.

Seasoned advocate-Ambassadors Angela Sabal, Melissa Tumblin, and Katelyn Harkins joined us to provide additional coaching and support as the new advocates learned what it takes to be an advocate, including in-depth explorations of our products and technology.
The very full agenda covered the following topics:
- Welcome and Company Overview
- Audiology Insights: Ponto 5 Family and Sentio 1 Mini
- Ponto and Sentio Procedures: Understanding the Differences
- Clinical Data and Supporting Studies
- Overview of Customer Service and ATS
- Overview of Insurance Services Process
- Taking Advocacy to the Next Level: Social Media, Meetups, Phone Support, and Testimonials
We also conducted a fun Jeopardy-style game with categories related to the topics covered above. Additionally, throughout the day on Saturday and Sunday, we recorded nine new user stories—five with Sentio users, three with Ponto 5 users, and one including a pre-teen Ponto and a teen Sentio wearer together. All will be released once they are ready through our YouTube channel and elsewhere, so stay tuned!
After the educational portion of the day was finished, we took everyone into downtown Chicago for a little free time to explore.

This was followed by a deep-dish pizza dinner and speedboat ride, which included watching a spectacular fireworks display over Lake Michigan.
A Heartfelt Thanks from Our Event Organizer
Our Events and Advocacy Manager for the US and Canada, Brendalys Trinidad, sent the following thank you to our attendees after the event. Her eloquent tribute effectively sums up the feelings of all OM employees privileged to have participated in this very special weekend.
#
I must confess, usually after an event, I immediately send all attendees a follow-up email. This time, it took me longer. I will be super honest with you—I just couldn’t find the right thing to say. It felt like anything I wrote just was not good enough!
I can’t express how honored I feel to have met YOU! I’m just so lucky to have the opportunity to meet such amazing people and be a little tiny part of your journey in life. I absolutely love my job and the experiences it brings me.
Personally, seeing how social Ally has become, it makes me wonder how many more sounds she’s able to hear now that she’s been implanted [with the Sentio System]. Direct sound really makes a difference. It has been amazing to witness how many people Melissa and Angela have reached with their advocacy.
What incredible stories we heard about Sarah (Angela’s daughter) and my dearest friend, adorable Isla. By the simple act of love, their lives have taken an astonishing turn and opened so many more opportunities ahead.
It’s inspiring to learn how Wayne didn’t give up living in a world without sounds, and to know how much he loves hearing his kids and grandkids, and his beautiful bride, June!
How wonderful it was seeing how supportive the Jennison and McClellan families are with their kids, super-sweet Jamison and Danica.
Our dear Yvonne—age didn’t slow her down when it came to choosing what was best for her.

Loved meeting young Alex, a cool, handsome musician living life to the fullest.
Learning how brave and powerful Arcella has become—she’s living her best life! Meeting the beautiful and successful Madi, who didn’t just settle for her old hearing device. Getting to know an amazing leader and advocate, Emily. It was refreshing to see young, compassionate, and dedicated Karina, who has chosen a career caring for others with hearing loss. And of course there was Pamela, shining her shiniest!
All of you provide reassurance that cute baby Paxton will be able to become anything he wants to—no limits.

Thanks to the love and advocacy of his parents, Paxton will do amazing things!
How can I only say thank you? It’s just not enough.
I hope you all left the weekend feeling inspired and hopeful that, together, we can continue to grow our community and open up the world of sounds to many more people!
On behalf of Oticon Medical and myself, we are committed to supporting you as a wearer of our technology. We look forward to supporting your advocacy and finding ways to educate others about solutions like the Ponto and Sentio Systems.
#
Our entire Oticon Medical family thanks everyone who helped make our latest New Advocates Weekend such a success! Remember: Our stories connect us!
Want to learn more about becoming an Oticon Medical hearing advocate? Please contact Brendalys directly at [email protected].



